Terms and Conditions

By creating an Ocar account or using the Ocar rider or driver app, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use the platform.

You must be at least 18 years old and able to form a legally binding contract to use Ocar. You must provide a valid Indian mobile number to register, and keep the one-time passwords sent to it confidential - you are responsible for all activity on your account. Drivers must additionally hold a valid driving licence and vehicle documents, and pass Ocar's verification process before accepting rides.

Ocar is a technology platform that connects riders who need a trip with independent, verified drivers operating in Bhubaneswar, Cuttack, and Puri. Ocar is an intermediary under the Motor Vehicle Aggregator Guidelines, 2020 - drivers are independent and responsible for the actual provision of transportation. Ocar is not itself a taxi or transport operator.

Fare estimates shown at booking are based on distance, time, and vehicle category, and may change if your actual route or stops differ, or during periods of high demand. The final fare is shown at the end of the trip.

Cancelling a ride before a driver has reached the pickup point is generally free. Cancelling after the driver has arrived, or repeated cancellations, may incur a cancellation fee, shown to you before you confirm the cancellation.

You agree to pay the full fare for every completed ride, by cash to the driver, online (UPI, cards and net banking) through our RBI-authorised payment gateway partners, or from your Ocar wallet balance. Ocar does not store your card or bank credentials; they are handled by the payment gateway. If you dispute a charge, contact Ocar support within a reasonable time of the ride; we will investigate and, where a discrepancy is confirmed, correct it. Refunds are governed by our Refund and Cancellation Policy.

Riders must not abuse, threaten, or endanger a driver, damage a vehicle, or use the platform for any unlawful purpose. Drivers must not endanger passenger safety, discriminate against riders, or misrepresent their identity, vehicle, or documents.

Violating this section may result in warnings, suspension, or permanent removal from the platform, at Ocar's discretion, and may be reported to the relevant authorities where the law requires or permits it.

Ocar provides an in-app SOS button that shares your location with our safety team, OTP-verified trip start and end, live GPS tracking of every trip, and a post-ride rating system. These features are provided to help keep trips safe, but Ocar cannot guarantee the conduct of any individual driver or rider, and use of the platform is at your own risk to the extent permitted by law.

Riders and drivers may rate each other after a trip. If you believe a charge, rating, or incident was handled unfairly, you may raise a dispute through the app's Help & Support section; we will review the available trip data (route, timestamps, chat, and payment records) and respond.

To the maximum extent permitted by law, Ocar's liability for any claim arising from your use of the platform is limited to the amount you paid for the specific ride giving rise to the claim. Ocar is not liable for the independent acts or omissions of drivers or riders, who are not Ocar employees or agents, except where liability cannot be excluded under applicable law.

You may stop using Ocar at any time by no longer using the app. We may suspend or terminate your access if you violate these terms, provide false information, or if required to do so by law, with notice where reasonably possible.

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of Ocar is subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha.

We may update these Terms from time to time. We will update the “Last updated” date above, and for material changes we will notify you in-app or by SMS/email before they take effect. Continued use of Ocar after changes take effect constitutes acceptance of the updated Terms.

[Add registered company name]
[Add registered office address], Bhubaneswar, Odisha [PIN], India

Email: support@ocarindia.com
Phone: [Add support phone number, +91 XXXXX XXXXX]